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FAQ’s

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How do I reserve my date?

We require a 25% deposit & signed contract on file to secure your event date. Alterations to guest attendance, menu & rental equipment can be performed up and until ten days prior to your event date. (Further information contained on terms and conditions page)

Can you provide references?

Most definitely! It is totally understandable that one would like references before making such an important decision. Word of mouth is our best form of advertising.

Will I be provided with a written proposal?

Yes, after you have the opportunity to review our catering menu options, you can review our order form and contract to review our pricing. You may also contact us so we can gather information required for your event and answer any questions you may have. You will receive a formal proposal outlining your food selections, any equipment rentals and any other charges associated with your event. This can be forwarded either by email, mail or fax.

Do you offer taste testing's?

Taste testing appointments are complimentary and can be scheduled for events with a minimum of 100 guests. If your event is below minimum / pricing level, References will be furnished upon request. In addition, we invite you to do a search on the internet for reviews of Chef Nellie’s Catering. We are very proud of our reputation and we want you to be completely comfortable securing our service for our special event.

With such an important decision as to which caterer you’ll entrust with making your special event shine, it is a very reasonable request to sample the cuisine you are considering for your special event. During your taste testing appointment, you will meet our Catering Director, Chef Nellie who will be pleased to answer any questions in addition to offering his expertise regarding menu options and venue logistics. We are confident that you’ll not only love our food but also that you will feel completely comfortable with your decision to use Chef Nellie’s Catering for your special day

What happens to any leftover food?

After buffet service is complete and upon clients request; our staff will package up any remaining cooked food requested by client and place in venue’s refrigerator. NOTE: Our staff members will not leave any food unattended to be consumed at a later time after the service is completed without the accessibility of on premise refrigeration for it’s it safe storage. For Outdoor BBQ Catering Buffets, due to health department regulations and liability concerns, our staff will only be able to wrap up remaining cooked food & salad’s and leave on site only if there is accessible refrigeration.
Please note: once our staff has left your premise/venue, Chef Nellie’s Catering cannot be held liable for proper food safety procedures including storage/consuming of food items.
By signing Catering Contract when reserving your event with Chef Nellie’s Catering, the Client acknowledges having read our terms & conditions and accepts all liability for safe food handling and its consumption thereafter after contracted event terms are completed.

Can I place one of my own special dishes on buffet?

We understand that you, a family member or friend may have that special dish that you wish to incorporate in the presentation. This is alright with us, but you will be responsible for safe, proper storage/display. Please let your client serve representative know of any allergies or vegetarian meals you will require and we will be happy to accommodate your request.

What is the service charge on my contract for?

The 16% Service Charge applies to all events. This fee coverings everything from the labor to produce the food for your event to the wear & tear on catering equipment, delivery costs, insurance expenses, to the time we spend with you designing and revising your menu. We always give you every ounce of necessary energy to make your event an absolute success and are happy to assist you in any way possible to make your event planning easy and without the typical stress associated with orchestrating a large event.

Is gratuity/tip part of the service charge?

Service Charge is not a gratuity that is shared among on-site catering staff. Clients should not feel obliged to offer a gratuity for good service. However, our staff are encouraged to go the extra mile for our valued clients. Staff are permitted to accept cash gratuities entirely at the discretion of our clients’ who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip, but you should feel free to do so if you have a desire to acknowledge particular individuals with whom assisted in making your event shine.
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Service Area

  • Macomb County
  • Saint Clair County
  • Oakland County
  • Wayne County
  • Washtenaw County
Click here for full service area list

Location

Harrison Twp, MI 48045
Phone: (586) 231-5452
Payment Options